6 Core Functions Your Small Business Should be Outsourcing Today
Currently, more than a third of small firms outsource at least a portion of their operations. And even more intend to investigate this option in 2022.
As a small business, outsourcing helps you to get more done and delegate key activities and processes to specialists without having to significantly expand your full-time crew. It allows you to keep costs under control, increase production, and focus on the elements of your business that you enjoy and excel at.
This concept may be used in a variety of business situations. Here are some of the most important aspects to examine.
1. Computer Technology (IT)
About 53% of organizations outsource at least some of their IT services, with another 26% planning to do so in the near future. Using outside vendors or cloud solutions to manage your IT functions makes you more flexible as a company and gives flexibility as your firm expands, in addition to cost savings.
Always plan ahead and try to have an entrepreneurial mindset. The task of an entrepreneur is not simple; it takes thought and strategy.
Despite the fact that payroll is the most widely outsourced service, 60% of small firms still manage it in-house. It has been proven that delegating this duty to experts or using payroll software can reduce expenses and improve compliance. Companies who outsource payroll save 18% compared to those that do it in-house.
In addition, the IRS estimates that 40 percent of small firms pay $845 in fines each year for late or inaccurate filings and payments. Sales tax can be just as taxing. According to Aberdeen Research Group, small businesses spend 24 days each year manually maintaining sales tax compliance, which costs roughly $22,000. Payroll services can assist you in meeting obligations such as pay stubs and state and local income tax withholdings. If you face an audit, your costs will quadruple. Online services and automated software can help you mitigate this danger while also saving you money in the long term.
Three out of four small enterprises in the United States claim that hiring freelancers gives them a competitive advantage. One-third of Americans increasingly prefer to freelance, contract, or consult, indicating that skilled labor is plentiful. Companies who hire freelance and contract workers receive access to talent they couldn’t otherwise afford. Virtual assistants are also in high demand, with economical administrative professionals only a click away. Outsourcing allows your company to adjust staffing levels in response to seasonality or project demands. To prevent IRS inspection and possible penalties, make sure to follow protocol for properly classifying workers.
When it comes time to grow your business, an outside marketing firm can help. They can handle ad design, content generation, and social media posting so you may focus on your company’s internal operations. Furthermore, these organizations are typically staffed with specialists who can help you generate novel ideas and practical strategies that you would not have had access to otherwise.
For small businesses, ecommerce and social selling have made internet marketing, web storefronts, and social media more important than ever. However, having full-time PR, social media, and site design tasks in-house is neither financially practical nor the greatest use of resources for most companies. According to a survey, small company owners spend around 33 hours each week on marketing. A large percentage of this group (76%) said they don’t have enough time in the day to get everything done.
Outsourcing logistics allows retailers to concentrate on selling and merchandising. Having third-party companies manage fulfillment, warehousing, and shipping reduces overall costs while also improving customer service. These service providers are industry professionals. As a result, they can respond faster and scale to meet demand than you can.
Which fulfillment, warehouse, and delivery activity providers you select is highly dependent on the size of your company and the products you offer. Let us know which applications or integrations you use and why they work (or don’t) for you in the comments.
6. Customer service
You can outsource your customer care strategy to an outside call center or chat service for organizations that deal with clients primarily online or over the phone. To do so, you must first establish protocols and ensure that the company that will be interacting directly with your clients receives clear instructions.
Having trained or dedicated customer care staff isn’t always a practical choice for smaller businesses. This frequently implies that office workers or salespeople are responsible for this duty, spending their time between acquiring new customers and maintaining existing ones. Outsourcing to a contact center might provide you with the additional labor you need to manage consumer calls.
Companies should understand the advantages of outsourcing individual projects or sectors of their organization to improve productivity and overall efficiency.