Your customers shouldn’t get a busy tone when calling your company, regardless of whether you have a basic phone system or a sophisticated PBX. Having the ability to be reached is as essential as ever, regardless of whether you use Voice over Internet Protocol (VoIP) technology. Cloud-based VoIP phone systems, which are powerful and affordable, now offer the PBX features of a PBX to small businesses.
Why Businesses Should Use VoIP
There is a shutdown of the copper line network in Australia. Businesses do not have to switch at once, but as the nbnTM reaches new areas, they will have up to 18 months to either switch to the nbn and VoIP, or to use mobile for internet access and phone calls. Some special services will continue to use the old network, but most telephone systems will not. It would be a good time to start looking at a new nbn compatible Business phone system if you haven’t already switched to VoIP. The nbn rollout has already covered larger centers such as Brisbane.
Slack, Zoom, Microsoft Teams, WhatsApp, and Skype all use VoIP, so it isn’t a new technology; it is just being adopted more broadly than in the past. Adding VoIP to your business for these reasons could help you:
- Affordable – You can choose from a range of phone systems and VoIP plans, depending on your needs. Plans may include unlimited local, national, and mobile phone calls. The same nbn TM connection can be used for both your phone and internet systems in your business.
- Flexible – In addition to being able to customize your phone system and plan to your needs, you may also choose how many active lines you want. Lines can be easily added or removed as needed, and most VoIP phone systems can grow with your company without the need to replace them.
- VoIP provides small businesses with more features than a traditional PBX solution, including hunt groups, call forwarding, auto receptionists, and music on hold.
- Switching to a VoIP phone system is simple with almost no installation requirements, as well as plug-and-play handsets. You can port your existing business phone numbers over as well.
As VoIP is not a new technology, it has had time to improve, resulting in extremely reliable business VoIP. NBN50 plans, for example, provide a business-grade connection that ensures that the quality of your calls is always top-notch. By adding an uninterruptible power supply (UPS) and a 4G backup to your system, you can avoid disruptions caused by power and nbnTM outages.
How Do I Get a VoIP Phone System?
For your business to migrate to a VoIP phone system, you must have an NBN connection. An internet plan with at least 50 Mbps download speed is recommended for converging simultaneous calls and normal internet use. The next step would be to look at VoIP providers, the phone systems they provide, as well as the plans they provide. It is not necessary to use the same nbn TM and VoIP providers, though it can offer better support and even save you money. When you sign up for a Business One Broadband plan and either a Business One Voice Plan or Business One Commander Phone Plan, your first line is free. The monthly savings is $45 a month.